FAQ

Frequently Asked Questions (FAQs)

Q1. Do you offer free delivery?

Yes, we offer free delivery on all orders.

Q2. How long does shipping take?

The estimated delivery time is 4–12 business days, which includes:

• 1–3 business days for order processing
• 1–5 business days for transit, depending on your location

Delivery times may vary based on factors such as courier service efficiency and unexpected delays.

Q3. Can I track my order?

Yes. Once your order is dispatched, you will receive a shipment confirmation email with a tracking number, allowing you to monitor your package's progress.

Q4. What is your return policy?

We accept returns within 30 days of receiving your item. To qualify for a return, the product must be:

• Unworn, unused, and in its original packaging
• Accompanied by proof of purchase

For more details, visit our Returns & Refunds Policy page.

Q5. Do you ship internationally?

Currently, we primarily ship within select regions. We are actively working to expand our shipping options to include more international destinations in the future.

Q6. What should I do if I receive a damaged item?

If your order arrives damaged:

1. Contact the shipment carrier immediately to file a claim.
2. Notify us at support@zjaniwatches.com with details and photos of the damaged item.

Our team will assist you in resolving the issue as quickly as possible.

Q7. How can I contact customer support?

You can reach our customer support team via email at support@zjaniwatches.com

We aim to respond to all inquiries within 1 business day.